How Keen Social Revitalized the Queen Mary: A 2023 Travel Destination Marketing Success Story

The Queen Mary, an iconic ship docked in Long Beach, California, has a storied history that spans decades. However, in recent years, the majestic liner faced challenges that tarnished its glory. The 2023 relaunch marked a pivotal moment in the ship’s history, transforming it into a thriving attraction once more. The driving force behind this remarkable turnaround was Keen Social, a leading marketing and advertising agency in the region. Here’s how Keen Social made the Queen Mary successful again after its 2023 relaunch.

Understanding the Challenge

Before the relaunch, the Queen Mary faced several issues, including declining visitor numbers, outdated attractions, and negative public perceptions. Revitalizing such a historic landmark required a comprehensive and strategic approach that addressed these multifaceted challenges.

Strategic Planning and Market Research

  1. In-Depth Analysis: Keen Social began by conducting a thorough analysis of the Queen Mary’s current standing, identifying key areas that needed improvement. This involved assessing visitor feedback, analyzing market trends, and understanding the competitive landscape.
  2. Target Audience Identification: They identified target demographics, including local residents, tourists, history enthusiasts, and event organizers. Understanding these audiences was crucial for developing tailored marketing strategies.

Rebranding and Image Enhancement

  1. Modernized Branding: Keen Social revamped the Queen Mary’s brand identity to resonate with contemporary audiences while preserving its historical charm. This included redesigning the logo, updating promotional materials, and refreshing the website to create a more engaging online presence.
  2. Compelling Storytelling: They crafted a compelling narrative that highlighted the ship’s rich history, its cultural significance, and the exciting new attractions available after the relaunch. This storytelling approach was used across all marketing channels to create an emotional connection with the audience.

Digital Marketing Excellence

  1. SEO and Content Marketing: Keen Social implemented a robust SEO strategy to improve the Queen Mary’s search engine rankings. They created high-quality content, including blog posts, videos, and social media updates, that showcased the ship’s attractions and events.
  2. Social Media Campaigns: Leveraging the power of social media, Keen Social launched targeted campaigns on platforms like Facebook, Instagram, and Twitter. These campaigns featured engaging content such as behind-the-scenes tours, visitor testimonials, and interactive posts that encouraged audience participation.
  3. Influencer Partnerships: They collaborated with influencers and local celebrities to amplify the ship’s reach. These influencers shared their unique experiences aboard the Queen Mary, attracting their followers and generating buzz around the relaunch.

Event Promotion and Management

  1. Grand Relaunch Event: Keen Social orchestrated a spectacular relaunch event that drew significant media attention and public interest. The event featured live performances, historical reenactments, and exclusive tours, creating an unforgettable experience for attendees.
  2. Regular Events and Activities: They introduced a calendar of regular events, such as themed tours, exhibitions, and family-friendly activities, to keep visitors engaged and encourage repeat visits. These events were promoted extensively through various channels to maximize attendance.

Community Engagement and Partnerships

  1. Local Collaborations: Keen Social forged partnerships with local businesses, tourism boards, and cultural organizations. These collaborations helped integrate the Queen Mary into the community fabric, making it a must-visit destination for locals and tourists alike.
  2. Community Involvement: They initiated community programs, such as educational tours for schools and heritage preservation projects, to foster a sense of ownership and pride among local residents.

Leveraging Technology and Innovation

  1. Interactive Experiences: Keen Social introduced innovative attractions such as augmented reality (AR) and virtual reality (VR) tours. These cutting-edge technologies provided immersive experiences that captivated visitors and differentiated the Queen Mary from other attractions.
  2. Online Booking and Virtual Tours: They enhanced the online booking system to be more user-friendly and introduced virtual tours, allowing potential visitors to explore the Queen Mary digitally before planning their visit.

Results and Impact

The comprehensive and strategic efforts by Keen Social yielded impressive results:

  1. Increased Visitor Numbers: The Queen Mary saw a significant increase in visitor numbers post-relaunch, surpassing previous attendance records.
  2. Enhanced Public Perception: The rebranding and storytelling initiatives successfully shifted public perception, positioning the Queen Mary as a vibrant and relevant attraction.
  3. Boosted Revenue: With higher visitor numbers and increased event bookings, the ship’s revenue saw a substantial boost, ensuring its financial stability.
  4. Sustained Interest: Regular events and innovative attractions helped sustain interest in the Queen Mary, encouraging repeat visits and continuous engagement.


Keen Social’s strategic, creative, and data-driven approach played a pivotal role in revitalizing the Queen Mary. By modernizing the brand, leveraging digital marketing, engaging the community, and introducing innovative attractions, they successfully restored the ship to its former glory and ensured its continued success. The Queen Mary’s 2023 relaunch is a testament to the power of effective marketing and the remarkable impact it can have on preserving and promoting historical landmarks.


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