Community Management & Engagement
Manage and engage your online community
Community management is the process of growing, building and guiding your online community on social media and/or your owned platforms.
Keen’s community managers can create daily and weekly content for your social media platforms, keep your audience engaged and answer customer-service related questions to turn audiences into prospective customers. Community management is geared more towards clients seeking a long-term goal to try to build and sustain their brand online, and less of a lead-generator for those clients seeking immediate sales and results.
Our Services
Fan Acquisition
Grow your fans leveraging targeted advertisements
Content Management
Create daily and weekly content calendars for your social platforms
Real-Time Social Listening
Listen and respond to your customer’s concerns in real-time
Crisis Management
Identifying and responding to negative word of mouth online
Organic Community Growth
Grow your fans organically with engaging and “always-on” content
Community Management Consulting & Training
Keen can provide training and consultation to both build and execute a successful Community Management strategy.